Voice agents that collect customer feedback after purchases, service interactions, and milestones. Richer feedback than surveys, higher response rates than email.
Post-purchase, post-support, or post-milestone event triggers an outbound feedback call.
Natural conversation about their experience. NPS, open-ended questions, and follow-up probes for depth.
Feedback scored, categorized, and exported. Negative feedback triggers real-time alerts for recovery.
Voice calls get 30-50% response rates vs 5-10% for email surveys. Customers prefer talking over clicking.
When a customer reports a bad experience, your team gets an instant alert for service recovery.
Open-ended voice responses capture nuance that checkbox surveys miss. AI transcribes and categorizes automatically.
NPS, CSAT, CES, and custom scoring. Plus open-ended qualitative feedback transcribed and categorized.
Yes. Negative feedback scores trigger real-time alerts to your customer success team for immediate follow-up.
API, webhook, CSV, or direct integration with Qualtrics, Medallia, or your analytics platform.
Create an agent, attach your knowledge base and workflows, assign a phone number, and go live. No code required.