Banking

AI voice agents for retail and commercial banking

PCI DSS compliant voice agents that handle balance inquiries, fraud alerts, transfers, card activations, and account servicing — at a fraction of human agent cost.

The banking phone problem

60%+ of calls are routine — balance, transfers, payments

Human-handled calls cost $5-8 each at scale

Average hold time at major banks exceeds 6 minutes

Banks using AI voice agents reduce routine call costs by up to 90%

What banking teams build with Vociply

Balance & transaction inquiries

Authenticate callers and provide account balances, recent transactions, and payment due dates in seconds.

Fraud alert handling

Call customers about flagged transactions, confirm or deny, and lock cards instantly if fraud is confirmed.

Self-service transactions

Transfers, bill payments, card activations, and PIN resets — all handled conversationally with confirmation.

FAQ

Is it PCI DSS compliant?

Yes. PCI DSS Level 1 compliant. Card data is never stored or logged. Payment flows use tokenization.

How does authentication work?

Configurable multi-factor: policy number, DOB, OTP, or voice biometrics. All factors verified before account access.

Does it handle regulatory disclosures?

Yes. Configurable compliance scripts for GLBA, FFIEC, and state-specific requirements. Full audit logs.

Ready to move past a POC?

Book a 30-minute technical demo with a solutions engineer. No slides — we build your first agent live.