Handle order tracking, returns, product questions, and post-purchase support via phone. Scale your support without scaling headcount.
80% of calls are order-status or return inquiries
Peak season hiring takes 6-8 weeks of training
Abandoned calls during sales events lose revenue
E-commerce brands using AI voice handle peak season call spikes with zero additional staffing
Customers provide an order number or email and hear real-time shipping status — carrier, tracking, and ETA.
Check return eligibility, initiate returns, generate shipping labels, and confirm refund timelines.
Answer sizing, compatibility, and feature questions. Suggest alternatives for out-of-stock items.
Yes. Pre-built Shopify integration for order lookup, inventory, and customer data. Also supports WooCommerce and Magento.
Yes. The agent initiates refunds through your payment processor and confirms the timeline to the customer.
Instantly. No capacity limits — handle Black Friday volume the same as a Tuesday in February.
Book a 30-minute technical demo with a solutions engineer. No slides — we build your first agent live.