Customers call, speak naturally, and get resolved. No menus, no waiting, no repeating themselves. AI agents handle tier-1 support end-to-end and escalate the rest intelligently.
Enterprises automating support calls report 65–80% containment rates and 70% reduction in cost-per-resolution.
Trusted by teams automating thousands of calls daily
Customer support by phone is broken at scale. Hold times frustrate customers before a single word is exchanged. IVR trees force callers through menus designed for the company's org chart, not the customer's problem. And when calls do reach human agents, they spend the first two minutes establishing context the customer already explained to the IVR. The result: high churn, high cost, and exhausted agents spending 70% of their day on predictable, repetitive issues that follow identical patterns every single time. Vociply deploys AI voice agents that answer every call in under a second, understand the customer's issue without menus, resolve the majority of tier-1 interactions autonomously, and transfer the remainder to human agents with complete context. Not a bot. Not a script. An intelligent voice agent that sounds like your best support representative.
Customers authenticate and access their account — balance, order history, subscription details, usage data — through natural conversation. No hold time, no agent required.
Walk customers through return eligibility, generate return labels, and process refunds within policy — end-to-end. Every decision logged with full audit trail.
Guided troubleshooting flows drawn from your knowledge base. The agent diagnoses common issues, walks through resolution steps, and escalates if the problem requires deeper investigation.
Answer billing questions, explain charges, process payment updates, and initiate dispute workflows — all within the call, integrated with your billing system.
When a call exceeds AI capability — emotional escalation, complex disputes, legal language — the agent transfers with a structured summary. Human agents never start from zero.
Reach customers before they call you. Outbound AI calls for outage notifications, delivery delays, service updates, and satisfaction follow-ups — at scale, without agent capacity constraints.
Vociply agents draw from your product documentation, support policies, and SOPs in real time. Upload PDFs, connect URLs, or sync your knowledge management system. The agent knows your product as well as your best support rep — and never deviates from approved answers.
Every call is recorded, transcribed, and stored with configurable retention policies. Required disclosures, consent language, and regulatory notices are delivered consistently on every call. Full audit logs for compliance review. SOC 2 Type II, HIPAA, and GDPR compliant.
Stop sampling 5% of calls for QA. Vociply analyzes every call automatically — intent, sentiment, resolution status, first-call resolution rate, and escalation patterns. Surface product issues, knowledge gaps, and churn signals your team would otherwise miss.
| Feature | Vociply | Chatbot / Live Chat | Vapi / Retell |
|---|---|---|---|
| Channel | Voice (phone call) | Text (web/app) | Voice (phone call) |
| Resolution rate | 65–80% | 30–45% | 50–65% |
| Customer effort | Speak naturally, no menus | Type, navigate, wait for agent | Voice, some friction |
| CRM integration | Native, real-time action | Limited, read-only | Custom integration required |
| Escalation quality | Full call summary to human agent | Transcript handed off | Basic context pass |
| Knowledge base sync | PDF, URL, or API | Manual FAQ entry | Manual setup required |
| Compliance | SOC 2, HIPAA, GDPR, PCI | Varies | Basic |
| Cost model | Per-minute, transparent | Per-seat or per-session | Per-minute + stacked fees |
Sign up, name your agent, choose a voice, and write a system prompt — or pick a pre-built template for support, sales, or scheduling.
Attach a knowledge base (PDF, URL, or website), build a visual workflow, and connect integrations like Google Calendar, Slack, or your CRM.
Link a Twilio or Telnyx number. Your agent starts answering calls immediately — or launch an outbound campaign with a contact list.
Vociply integrates with your CRM, order management system, and backend databases via REST API. During a call, the agent authenticates the customer, queries your systems for account data, and takes permitted actions — all in real time. Pre-built connectors available for Salesforce, Zendesk, HubSpot, and ServiceNow.
Yes. Vociply agents track conversation context across topic shifts. A customer can ask about their order, then pivot to a billing question — the agent handles both sequentially without losing thread. Complex calls requiring human judgment are escalated with full structured context.
Upload your product documentation, support SOPs, and policy documents. Set the agent's tone, escalation thresholds, and permitted actions via the dashboard — no code required. Changes deploy instantly. Role-based access controls govern who can modify agent behavior.
When the AI transfers a call, the receiving agent sees a structured summary: caller identity, issue type, sentiment score, what was attempted, and relevant account data pulled from your CRM. Agents pick up mid-conversation, not from scratch. Average handle time on escalated calls drops significantly.
Yes. Each Vociply agent has a configurable persona — name, voice, tone, and communication style. Enterprises with multiple brands or product lines can deploy separate agents with distinct identities, all managed from a single platform.
Book a 30-minute technical demo with a solutions engineer. No slides — we build your first agent live.