Drop your DTMF menu trees and deploy a voice agent that understands natural language, routes intelligently, and never makes someone press 1 again.
Average IVR resolution rate: 34%. Vociply agents: 70–80%.
Trusted by teams automating thousands of calls daily
The average IVR resolves 34% of calls. The rest go to hold queues, agent escalations, and dropped calls. Your customers hate pressing 1. Your ops team hates maintaining 200-node call trees. And every "update" to the flow takes a week of vendor tickets. Vociply voice agents resolve 70–80% of calls without scripts, trees, or DTMF — because they understand what callers actually mean.
Callers describe what they need in plain language. The agent routes them to the right department, person, or self-service flow without a single button press.
No more "For billing, press 1. For support, press 2." The agent detects intent from the first sentence and acts on it — including handling ambiguous requests.
Account disputes, complaints, multi-issue calls. The agent handles complexity that IVR trees can't branch for, and escalates with full context when needed.
When the AI transfers to a human, it passes a summary: who called, what they asked, what was already attempted. No "can you repeat your issue?"
Every call is transcribed, scored, and categorized automatically. Replace 5% sample QA with 100% call analysis. Spot trends your managers miss.
Vociply uses real-time intent classification to route calls based on what callers say, not what menu option they select. This handles the 40% of callers who typically press 0 to skip IVR entirely.
Change your agent's behavior by updating a prompt or editing the visual workflow — not by rebuilding a call tree. New product launched? Update the knowledge base. New department? Add a node to the workflow canvas. No vendor tickets. No dev cycles.
Every call generates structured data: intent, sentiment, resolution status, and a full transcript. Use Vociply's built-in dashboard to track containment rate, average handle time, and escalation patterns in real time.
| Feature | Vociply | Traditional IVR | Vapi |
|---|---|---|---|
| Setup time | < 1 hour | 4–12 weeks | 1–3 days |
| Call resolution rate | 70–80% | ~34% (industry avg) | 50–65% |
| Flow updates | Edit prompt, instant deploy | Vendor tickets, QA cycles | Code changes required |
| Caller experience | Natural conversation | Press 1, press 2, hold | Conversational but latent |
| Escalation context | Full summary passed to agent | Caller repeats everything | Partial context |
| Cost per call | Usage-based, transparent | $3–8 per call (platform + telecom) | $0.15–0.25/min stacked |
| Maintenance | Zero — self-updating | Full-time IVR admin role | Developer required |
| Analytics | 100% call analysis | 5% sample QA | Basic logging |
Sign up, name your agent, choose a voice, and write a system prompt — or pick a pre-built template for support, sales, or scheduling.
Attach a knowledge base (PDF, URL, or website), build a visual workflow, and connect integrations like Google Calendar, Slack, or your CRM.
Link a Twilio or Telnyx number. Your agent starts answering calls immediately — or launch an outbound campaign with a contact list.
Most teams deploy a working replacement in under a day. Create an agent from the dashboard, set up your routing rules in the visual workflow builder, connect your phone number via Twilio or Telnyx, and start taking calls. No vendor migrations, no IT projects.
Yes. Any call flow you can describe in English, Vociply can execute. Multi-level routing, conditional logic, database lookups, appointment booking, payment processing — all handled through natural conversation instead of DTMF trees.
The agent transfers to a live agent with a full context summary — who called, what they asked, and what the AI already tried. Your human agents pick up mid-conversation, not from scratch.
No. Vociply sits in front of your existing system. Route your main line through Vociply and it handles what it can, escalating the rest to your existing agents and queues.
Teams replacing IVR with Vociply typically see containment rates jump from 34% to 70–80%, average handle time drop by 40–60%, and first-call resolution improve significantly — because callers get straight to the right outcome.
Book a 30-minute technical demo with a solutions engineer. No slides — we build your first agent live.