AI voice agents that handle scheduling, refills, and triage without violating HIPAA. Live in your EHR by Friday.
Industry estimate: Healthcare practices lose $150K+/year to missed calls and no-shows
Used by healthcare teams processing thousands of patient calls monthly
Your front desk is underwater. Between scheduling, insurance verification, prescription refills, and triage calls, staff are forced to triage their own workload. The result: 23% of inbound patient calls go unanswered (Physicians Practice, industry survey). Each missed call is a patient who might reschedule — or might not. Meanwhile, no-show rates hover around 18%, costing the average practice $150K+ annually in lost revenue. The fix isn't more headcount. It's voice AI that handles the 68% of calls that don't require clinical judgment.
23%
Unanswered calls
Industry average for medical practices during peak hours
$150K+
Annual no-show cost
Per-practice estimate based on industry benchmarks
68%
Staff time on routine calls
Scheduling, refills, and billing inquiries that follow scripts
No hold music, no voicemail. Patients get a live AI agent that understands natural language — not a phone tree. Sub-500ms response time means conversations feel natural.
The agent checks provider availability in your EHR, books the appointment, and sends confirmation via SMS. It handles reschedules and cancellations too — reducing no-shows by up to 30%.
Symptom-based triage logic identifies calls that need a nurse or provider. Non-urgent calls are resolved automatically. Urgent calls are warm-transferred with full context.
Patients call in, verify identity, and request refills. The agent checks eligibility and sends the request to your pharmacy integration. Fully HIPAA-compliant at every step.
All voice data encrypted at rest and in transit. BAA included. Audit logs for every interaction. We never train on your patient data.
Pre-built connectors for Epic, Athenahealth, Cerner, and DrChrono. Bidirectional sync means the agent reads and writes to your system of record.
Most healthcare voice AI projects take 6-12 months. Vociply deploys in under a week because the hard parts — compliance, EHR auth, telephony — are handled for you.
FHIR-based scheduling, patient lookup, and chart access
Appointment booking, insurance verification, and messaging
Provider availability, patient demographics, and orders
Full scheduling and patient portal integration
Bring your own telephony or use Vociply-managed numbers
Prescription routing and pharmacy network access
Yes. All data is encrypted at rest (AES-256) and in transit (TLS 1.3). We sign a Business Associate Agreement (BAA) with every healthcare customer. We never use patient data for model training.
Yes. We have pre-built integrations for Epic, Athenahealth, Cerner, and DrChrono using FHIR and proprietary APIs. The agent can read provider schedules, book appointments, and look up patient records with proper authorization.
The agent uses symptom-based triage logic to classify call urgency. Non-clinical calls (scheduling, billing, refills) are handled automatically. Calls that may require clinical judgment are warm-transferred to a nurse or provider with full call context.
Vociply supports 30+ languages natively. The agent detects the patient's language automatically and responds accordingly — no separate phone lines needed.
Most healthcare deployments are live within 5-7 business days, including EHR integration, compliance review, and testing. Complex multi-location setups may take 2-3 weeks.
Book a 30-minute technical demo with a solutions engineer. No slides — we build your first agent live.