AI voice agents that handle first notice of loss, claims status, policy questions, and payment processing — so your adjusters focus on complex claims.
Industry estimate: Average insurance carrier spends $12-15 per inbound call with human agents
Insurance carriers using voice AI resolve routine calls 4x faster at 1/5 the cost
Insurance call centers are expensive and slow. Policyholders wait on hold to ask about claim status, make payments, or report simple incidents. Meanwhile, your adjusters — the people you need on complex claims — are stuck on calls a machine could handle. The average cost per inbound call with a human agent is $12-15 (industry benchmarks). First notice of loss intake follows a rigid script that's perfect for automation. Claims status is a database lookup. Payment processing is a workflow. Yet most carriers still route every call to a human because their IVR can't handle natural conversation and their chatbot can't handle voice. Vociply changes that.
$12-15
Cost per human-handled call
Industry benchmark for insurance contact centers
68%
Automatable calls
Claims status, payments, and simple inquiries that follow scripts
8+ min
Average hold time
Industry average across P&C and life carriers
The AI agent walks policyholders through first notice of loss: date, time, location, parties involved, damage description, police report number. All data is structured and pushed directly to your claims management system.
Policyholders call, verify identity, and hear their claim status instantly. No hold time, no transfers, no "let me look that up." The agent pulls from your claims system in real time.
Address changes, coverage questions, ID card requests, payment processing. The agent handles these routine tasks end-to-end, freeing your service team for complex policy reviews.
Disputed claims, complex liability questions, and emotional callers are identified and warm-transferred to human adjusters with full call context and structured notes.
Pre-built FNOL workflows for auto, home, life, and commercial lines. The agent captures all required fields and validates data before submission — no incomplete claims.
Configurable compliance scripts per state. Handles required disclosures, consent language, and recording notices automatically. Audit trail for every interaction.
Routine calls cost a fraction of human-handled calls. At 10,000 calls/month, the math is simple: $30K vs $150K. Savings fund your next adjuster hire.
Claims creation, status lookup, and policy data access
Policy administration and billing integration
Cloud-based policy and claims management
CRM, case management, and agent routing
Claims data and analytics integration
Inbound and outbound telephony with call recording
Yes. Vociply has pre-built FNOL workflows for auto, home, and commercial lines. The agent captures all required fields — date, time, location, parties, damage description, police report — and pushes structured data to your claims management system.
The agent verifies policyholder identity using configurable factors: policy number, date of birth, last four of SSN, or security questions. Verification must pass before any account information is disclosed.
Vociply supports configurable compliance scripts per state. Required disclosures, consent language, and recording notices are handled automatically. Every interaction generates an audit log for regulatory review.
Yes. The agent can process premium payments via secure, PCI-compliant payment flows. Card data is tokenized and never stored. Payment confirmation is sent via SMS.
The agent identifies calls that exceed its scope — disputed claims, complex liability, emotional callers — and warm-transfers to a human adjuster with full context: call transcript, structured data, and caller sentiment.
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