AI voice agents for insurance — automate FNOL, claims status, and policy servicing
AI voice agents that handle first notice of loss, claims status, policy questions, and payment processing — so your adjusters focus on complex claims.
Industry estimate: Average insurance carrier spends $12-15 per inbound call with human agents
- Cost per human-handled call
- $12-15Industry benchmark for insurance contact centers
- Automatable calls
- 68%Claims status, payments, and simple inquiries that follow scripts
- Average hold time
- 8+ minIndustry average across P&C and life carriers
Insurance carriers using voice AI resolve routine calls 4x faster at 1/5 the cost
The problem
What insurance teams are dealing with.
Insurance call centers are expensive and slow. Policyholders wait on hold to ask about claim status, make payments, or report simple incidents. Meanwhile, your adjusters — the people you need on complex claims — are stuck on calls a machine could handle.
The average cost per inbound call with a human agent is $12-15 (industry benchmarks). First notice of loss intake follows a rigid script that's perfect for automation. Claims status is a database lookup.
Payment processing is a workflow. Yet most carriers still route every call to a human because their IVR can't handle natural conversation and their chatbot can't handle voice. Vociply changes that.
How Vociply solves this
The sequence, end to end.
- 01
FNOL intake — fully automated
The AI agent walks policyholders through first notice of loss: date, time, location, parties involved, damage description, police report number. All data is structured and pushed directly to your claims management system.
- 02
Claims status in seconds
Policyholders call, verify identity, and hear their claim status instantly. No hold time, no transfers, no "let me look that up." The agent pulls from your claims system in real time.
- 03
Policy servicing
Address changes, coverage questions, ID card requests, payment processing. The agent handles these routine tasks end-to-end, freeing your service team for complex policy reviews.
- 04
Smart escalation
Disputed claims, complex liability questions, and emotional callers are identified and warm-transferred to human adjusters with full call context and structured notes.
Why insurance teams choose Vociply
FNOL-optimized
Pre-built FNOL workflows for auto, home, life, and commercial lines. The agent captures all required fields and validates data before submission — no incomplete claims.
State-compliant
Configurable compliance scripts per state. Handles required disclosures, consent language, and recording notices automatically. Audit trail for every interaction.
$3 per call, not $15
Routine calls cost a fraction of human-handled calls. At 10,000 calls/month, the math is simple: $30K vs $150K. Savings fund your next adjuster hire.
Integrations that matter
The systems this vertical actually runs on.
Guidewire
Claims creation, status lookup, and policy data access
Duck Creek
Policy administration and billing integration
Majesco
Cloud-based policy and claims management
Salesforce Financial Services Cloud
CRM, case management, and agent routing
Verisk / ISO
Claims data and analytics integration
Twilio / Telnyx
Inbound and outbound telephony with call recording
Compliance and security
Independently audited, not self-declared.
- SOC 2 Type II
- PCI DSS (for payments)
- State Insurance Regulations
- Call Recording Consent
- TCPA Compliant
- Data Retention Policies
Frequently asked questions
Open one to read the answer.
Can the AI handle first notice of loss?
Yes. Vociply has pre-built FNOL workflows for auto, home, and commercial lines. The agent captures all required fields — date, time, location, parties, damage description, police report — and pushes structured data to your claims management system.
How does it handle identity verification?
The agent verifies policyholder identity using configurable factors: policy number, date of birth, last four of SSN, or security questions. Verification must pass before any account information is disclosed.
What about state-specific compliance requirements?
Vociply supports configurable compliance scripts per state. Required disclosures, consent language, and recording notices are handled automatically. Every interaction generates an audit log for regulatory review.
Can it process payments?
Yes. The agent can process premium payments via secure, PCI-compliant payment flows. Card data is tokenized and never stored. Payment confirmation is sent via SMS.
What happens with complex or disputed claims?
The agent identifies calls that exceed its scope — disputed claims, complex liability, emotional callers — and warm-transfers to a human adjuster with full context: call transcript, structured data, and caller sentiment.
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