Voice AI Compliance Guide: HIPAA, PCI DSS, GDPR, TCPA, and SOC 2
Published March 2026 · 20 min read
Deploying voice AI in regulated industries requires more than "we encrypt everything." Healthcare needs BAAs and PHI handling. Finance needs PCI DSS and payment tokenization. International operations need GDPR and data residency. And every US company making outbound calls needs TCPA compliance.
This guide covers the five compliance frameworks most relevant to voice AI deployments, what each requires, and how Vociply implements them. If your legal team has questions, this is the document to send them.
HIPAA
Healthcare — patient data, PHI, provider communications
Key requirements
- •Business Associate Agreement (BAA) with every vendor touching PHI
- •Encryption at rest (AES-256) and in transit (TLS 1.3)
- •Access controls with role-based permissions and audit logging
- •Data retention policies aligned with state medical records laws
- •Breach notification procedures within 60 days
How Vociply handles HIPAA: BAA included with every healthcare deployment. All call data encrypted. PHI is never stored in call transcripts unless explicitly configured. Audit logs track every access.
PCI DSS
Payments — credit card data, payment processing, financial transactions
Key requirements
- •Card data tokenization — never store PAN, CVV, or expiry
- •Call recordings must not contain spoken card numbers
- •Network segmentation between payment and non-payment systems
- •Quarterly vulnerability scans and annual penetration tests
- •PCI DSS Level 1 certification for service providers
How Vociply handles PCI DSS: PCI DSS Level 1 compliant. Card data tokenized via payment processor integration. Call recordings automatically redact spoken card numbers. No card data enters our systems or logs.
GDPR
EU/UK — personal data of EU/UK residents in any context
Key requirements
- •Lawful basis for processing (consent, legitimate interest, or contract)
- •Data Processing Agreement (DPA) with all sub-processors
- •Right to erasure ("right to be forgotten") within 30 days
- •Data portability in machine-readable format
- •EU/UK data residency or approved transfer mechanisms
How Vociply handles GDPR: DPA included. EU data residency available (Frankfurt, Amsterdam). Right to erasure implemented via API. All sub-processors listed in our processing register.
TCPA
US — outbound calls, texts, and automated communications
Key requirements
- •Prior express written consent for marketing calls
- •Prior express consent for informational calls to mobile numbers
- •DNC (Do Not Call) list scrubbing before every campaign
- •Time-of-day restrictions (8 AM - 9 PM local time)
- •Caller ID disclosure on every call
How Vociply handles TCPA: Built-in DNC scrubbing against national and state registries. Configurable calling windows with timezone auto-detection. Consent tracking per contact. Caller ID always displayed.
SOC 2 Type II
Enterprise — security, availability, processing integrity, confidentiality, privacy
Key requirements
- •Annual third-party audit of security controls
- •Continuous monitoring of access, changes, and incidents
- •Incident response plan with defined SLAs
- •Vendor management program for sub-processors
- •Change management procedures for production systems
How Vociply handles SOC 2 Type II: SOC 2 Type II certified. Annual audits by independent firm. 24/7 monitoring. Incident response SLA of 1 hour for critical issues. SOC 2 report available under NDA.
State-specific call recording consent
US states are split between one-party and two-party (all-party) consent for call recording. Voice AI systems must comply with the strictest applicable standard.
Two-party consent states
California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Oregon, Pennsylvania, Washington
→ Must disclose AI and recording at call start
One-party consent states
All other states. Only one party (you) needs to consent to the recording.
→ We recommend disclosing anyway as best practice
Pre-deployment compliance checklist
- ☐Identify which compliance frameworks apply to your industry and geography
- ☐Confirm your voice AI vendor has the relevant certifications (SOC 2, PCI DSS, HIPAA BAA)
- ☐Configure AI disclosure and call recording consent language for your jurisdiction
- ☐Set up DNC scrubbing for outbound campaigns (TCPA)
- ☐Verify data residency options match your regulatory requirements (GDPR, LGPD)
- ☐Implement role-based access controls for call transcripts and recordings
- ☐Configure data retention and deletion policies
- ☐Document consent flows and create audit trails
- ☐Test escalation paths to human agents for sensitive scenarios
- ☐Schedule annual compliance review with your legal team