Voice agents that give customers real-time order status over the phone. Carrier, tracking number, ETA — no hold time, no navigating a website.
The agent asks for order number or email to look up the shipment. Natural conversation — no IVR menus.
Pulls real-time status from your OMS — carrier, tracking number, current location, and estimated delivery.
Status communicated clearly with option to receive tracking link via SMS for ongoing updates.
The most common support call, fully automated. Free your human agents for complex issues.
Integrates with your OMS and carrier APIs for live tracking data — not yesterday's status.
Send tracking links via text so customers can check status again without calling back.
Integrates with carrier APIs from UPS, FedEx, USPS, DHL, and custom carrier systems.
Yes. Connects to Shopify, Magento, WooCommerce, NetSuite, or any OMS with an API.
Configurable — the agent can process cancellations, address changes, and item swaps based on your business rules.
Create an agent, attach your knowledge base and workflows, assign a phone number, and go live. No code required.