🇧🇷 Brazil

AI Call Automation in Brazil

Deploy voice AI agents with Brazilian phone numbers. Native Brazilian Portuguese support, LGPD compliant, with Anatel-approved infrastructure.

Starting at $0.10/min outbound · $0.08/min inbound · No setup fees · Cancel anytime

Why businesses in Brazil use voice AI

Brazil is Latin America's largest economy with a GDP of $2 trillion and 215 million people. The country has one of the world's most active digital banking markets — Nubank alone has 85M+ customers. Brazil's Pix instant payment system processes 3B+ transactions monthly. The fintech boom (Nubank, PicPay, Mercado Pago) has created massive demand for automated calling — from collections to onboarding. Consumer credit exposure exceeds R$3 trillion, driving a collections industry that employs hundreds of thousands. E-commerce — led by Mercado Livre, Magazine Luiza, and Amazon.br — generates millions of delivery coordination calls. Anatel regulates telecom heavily, and Procon (consumer protection) enforcement is aggressive — making compliant automation essential.

Brazilian business communication is warm, personal, and relationship-driven. Customers expect a conversational tone (você, not vós). Voice calls remain dominant for collections, customer service, and sales — especially via mobile, as Brazil has 240M+ mobile subscriptions for 215M people.

São Paulo

Local coverage

Rio de Janeiro

Local coverage

Brasília

Local coverage

Salvador

Local coverage

How AI call automation works in Brazil

Go from zero to live calls in under 5 minutes. No developers needed.

01

Create your agent

Define your agent's personality, knowledge base, and call objectives. Upload FAQs, product info, or connect your CRM — no code required.

02

Build your workflow

Use the visual workflow builder to define call flows — qualification logic, booking actions, CRM updates, and escalation rules.

03

Assign a Brazil number

Provision a local Brazil phone number from your dashboard. Attach it to your agent and go live in minutes.

04

Launch campaigns

Upload a contact list, set concurrency limits and time windows, configure retry logic, and launch. Track every call with real-time transcripts and analytics.

AI call automation use cases in Brazil

Real applications deployed by businesses across São Paulo, Rio de Janeiro, Brasília, and beyond.

01

Cobrança calls for fintechs

Automate payment reminder and collection calls for digital lenders and credit fintechs. Agents speak natural Brazilian Portuguese, handle objections, and offer renegociação — all LGPD and Procon compliant.

Learn more about voice AI for fintech
02

Pix payment reminders

Send automated voice reminders with Pix payment instructions. The agent provides the Pix key, confirms the amount, and walks customers through the payment — collecting more than SMS or email alone.

Learn more about voice AI for banking
03

E-commerce delivery coordination

Call customers to confirm delivery windows for Correios, Loggi, and last-mile carriers. Handle rescheduling and address changes — reducing entregas falhadas across São Paulo and Rio.

Learn more about voice AI for ecommerce
04

Auto insurance claims follow-up

Automate sinistro follow-up calls — providing claim status updates, requesting missing documents, and scheduling vistoria appointments. In natural Brazilian Portuguese.

Learn more about voice AI for insurance

Ready to automate calls in Brazil?

Create your first AI voice agent in under 5 minutes. No credit card required.

Supported languages in Brazil

Portuguese (Brazilian)EnglishSpanish

Brazilian business communication is warm, personal, and relationship-driven. Customers expect a conversational tone (você, not vós). Voice calls remain dominant for collections, customer service, and sales — especially via mobile, as Brazil has 240M+ mobile subscriptions for 215M people.

Compliance & regulations in Brazil

Vociply provides LGPD-compliant data handling with consent management and data subject rights. Anatel rules for automated calling are enforced. Procon consumer protection requirements supported.

LGPDAnatel RegulationsProcon / CDCBCB Guidelines (financial)SOC 2 Type II

Need help with Brazil-specific compliance? Talk to our compliance team.

Vociply vs Vapi vs Telnyx for Brazil

Choose a platform that's production-ready — not a developer toolkit you still need to build around.

FeatureVociplyVapiTelnyx
Campaign managementBuilt-in — scheduling, concurrency, retry logicNot available — build your ownBasic batch API only
No-code setupVisual builder + dashboardDeveloper-only (API/SDK)Developer-only (API)
CRM integrationNative Salesforce, HubSpot + webhookWebhook onlyWebhook only
Compliance built-inDNC, consent, calling-hours per countryManual — you implementBasic DNC only
Cross-call memoryPer-contact memory across callsPer-call onlyNot available
Local number provisioningDashboard self-serve in 15+ countriesBYO Twilio numberSelf-serve (telephony focus)
Cost transparencySingle per-minute rate — no hidden feesBase + stacked provider costsPer-minute + markup structure
Analytics dashboardReal-time campaign + call analyticsBasic call logsCDR exports
Time to productionMinutes (no-code)Days to weeks (custom build)Days to weeks (custom build)

Brazil pricing — pay only for connected minutes

Starting at $0.10/min outbound · $0.08/min inbound. No setup fees, no per-seat charges, no hidden costs. Volume discounts above 1,000 minutes.

Failed calls, voicemails, and unanswered calls are never billed.

Frequently asked questions — AI call automation in Brazil

Is Vociply LGPD compliant?

Yes. Consent management, data subject rights (acesso, correção, eliminação), and data processing agreements aligned with LGPD. Procon consumer protection requirements supported.

Does the agent speak Brazilian Portuguese?

Yes. Native Brazilian Portuguese — not European Portuguese. Natural conversational tone (você), regional expressions, and proper business register.

Can I get Brazilian phone numbers?

Yes. Local numbers in any DDD code area (011 São Paulo, 021 Rio, etc.) plus 0800 toll-free numbers. Provisioned from your dashboard.

What about Anatel regulations?

Anatel rules for automated calling are enforced — including caller ID requirements, calling-hour restrictions, and opt-out handling.

Can the agent handle Pix payment instructions?

Yes. The agent walks customers through Pix payments — providing Pix keys, confirming amounts, and reading back confirmation codes.

How does pricing compare to Brazilian call centres?

A Brazilian call centre agent costs R$2,500-R$4,000/month. Vociply handles repetitive calls at a fraction — 24/7, LGPD compliant, no CLT obligations.